Attachments can be sent with your email, however this is a managed service.
Contact your account manager or firstname.lastname@example.org if you'd like to attach a file to your email.
Things to be aware of:
- Attachment require additional email credits - the number of credits depends on the size of the attachment. So, even if you send an email campaign with a small attachment, each email sent will use two credits, one for the email itself and one for the attachment. Contact email@example.com for details on the number of credits required based on the size of your attachments.
- Attachments increase the file size of your email. Some email services apply a maximum email size and block delivery if your email is over that limit.
- Some email services block attachments outright. Gmail also has a feature where a user can block attachments from being delivered to their own inbox.
- The increased overall size of the email will result in a slower rate of send from Which50, and slower deliveries due to email service limits.
- Optimise your attachment for web usage to reduce the file size as much as possible. PDFs can usually be saved for web which will optimise the file for you.
- Only send files as attachments if absolutely necessary, i.e. for regulatory reasons. CustomerMinds can also host your file for you and allow your contacts to download a file as an alternative.
- Throttle your email to stay on the good side of the various email services - if they receive a high volume of emails at once they may suspect the email is spam, and even more so if there is an attachment. Which50 has native throttling built-in, but as email services are more suspicious of emails with attachments, it's best to be on the safe side.
- If your email is a regulatory communication, speak to our managed services team about setting up a secondary channel for bounced emails, and finding all of the data you need to send letters to those who didn't receive the email.