Which50 makes it easy to digitally send communications, especially with our eDocuments feature. However many customers still request their documents be physically mailed to them, and so the need for Printing & Posting still exists.
You can use eDocuments to attach files to emails, but your customers may still require or request phyical documents, and so your eDocuments can be physically mailed to customers as well, ensuring every customer receives their important information via the right channel for them.
How to set up an eDocument for printing and postage
When you have an eDocument created in your Journey (you can learn all about setting up eDocuments here), you should then head to the Schedule screen, where we need to add an Activity. This Activity will be titled: "Send E-Documents to Print Provider" (as shown in the screenshot below).
Choose this Activity, and when the Journey is live, the eDocuments will be generated and automatically sent to our Print Provider, who can then ensure each document is mailed to the correct customer. Please get in touch with us by sending an email to: support@customerminds.com to help set this up, as we will help make sure your documents are configured correctly.
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